British Council Vacancies in Ethiopia
British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.
We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Position 1: Customer Service and Sales Officer
Minimum requirements:
- Higher Diploma and/or equivalent professional experience
Desirable:
- Customer Service Professional Qualification
- Relevant qualification or training undertaken in Sales.
- Marketing and Communications experience.
- Hands-on experience with CRM software is a plus
The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Ethiopia by delivering high-quality customer service and sales targets in line with corporate standards and policies.
The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).
Further Information:
- Pay Band – BRC-4-H
- Remuneration: ETB 38,924.00 per month plus benefits
- Contract Type – Two (2) Years Fixed Term Contract
- Department: Exams
- Location: Addis, Ethiopia
- Language requirements: English level B2
- Role holders must have existing rights to live and work in the country the role is based.
- The The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)
- Closing Date – 14 May 2024 applications will close at 23:59 West Africa Time
Position 2: Customer Service and Sales Manager
Minimum requirements:
- University Degree or degree-level (level 5 or above) qualification, and/or equivalent professional experience
- At least three years’ experience in planning and implementing sales strategies, customer relationship management and managing and directing a sales team.
Desirable:
- Customer Service Professional Qualification
- Marketing Qualification
- Knowledge of SAP, CRM
- Contact Centre Management experience
- Experience of using new technologies for service delivery
To lead the customer management and sales function in the delivery of Exams sales targets and KPIs. Furthermore, to motivate and foster a good team spirit that enables a high quality, efficient and positive experience for customers, clients, and stakeholders as per agreed Service Level Agreement.
Further Information
- Pay Band – BRC-6-G
- Salary: ETB 71,454.00 per month plus benefits
- Contract Type – Two (2) Years Fixed Term Contract
- Department: Exams
- Location: Addis, Ethiopia
- Language requirements: English level C1
- Role holder must have existing rights to live and work in the country the role is based.
- The Exams business units operate six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours
- Closing Date – 14 May 2024 applications will close 23:59 West Africa Time
- Please ensure you include a supporting statement that highlights your skills, knowledge, and experience. This information will be used in the shortlisting assessment.
How to Apply:
Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.