Communications and Knowledge Management Manager
Management Sciences for HealthManagement Sciences for Health (MSH) is seeking a Communications and Knowledge Management Manager for a recently-awarded 5-year USAID supply chain and pharmaceutical management project in Ethiopia. The purpose is to provide comprehensive technical assistance to strengthen the health supply chain and pharmaceutical services in select geographic areas in Ethiopia, both of which are cornerstones to achieve critical life-saving priorities.
MSH is a mission-driven, global nonprofit advisory organization that provides governments, health organizations, and the private sector with the strategies, tools, and management support to deliver high-functioning health systems effectively and efficiently. For more than 50 years, we have focused on the people at the heart of the health system - from health ministries to communities, private sector to civil society - in each environment in which we work, serving as trusted advisors to make foundational changes that support the whole health system. Working shoulder-to-shoulder with countries and communities, MSH helps to save lives and improve the health of the world’s poorest and most vulnerable people by building strong, resilient, sustainable health systems.
About the Role
The Communications and Knowledge Management Manager is responsible for crafting success stories and communications products that inspire, influence action, and show how this project is saving lives and improving people’s health. The Manager collaborates with project leadership, technical staff, USAID, MSH communications colleagues, and key stakeholders to develop and implement communications strategies that promote visibility, convey project achievements to target audiences, and contribute to project success and organizational growth. The Manager ensures state-of-the-art communications approaches and systems are integrated across multiple project initiatives, develops compelling content, and promotes a culture of quality across various project elements. The Manager contributes to donor deliverables including Monthly, Quarterly and Annual Reports and Annual Work Plans and collaborates with USAID and other USAID implementing partners on issues related to communications. Working in collaboration with project staff, the Manager will develop a knowledge management plan and establish systems to facilitate knowledge capture and exchange in relevant national and global forums. In addition, the Manager will facilitate coordination across multiple USAID-funded projects in Ethiopia to enhance donor engagement and support unified messaging across MSH corporate channels that reflects the organization’s country-wide impact.
QUALIFICATIONS
Education: Bachelor’s degree in public health, knowledge management, instructional design, journalism, communications, or other related discipline. Master’s degree preferred.
Experience: At least seven (7) years of relevant experience in a similar position preferably with international organizations or similar organizations.
Knowledge & Skills
Excellent writing and oral communication skills, with ability to convey complex technical information in clear, compelling language without technical jargon
Ability to organize, present, and disseminate information, and to draft clear and concise documents with minimal supervision
Demonstrated experience developing and implementing communications strategies, annual plans, and materials related to relevant project technical areas
Demonstrated experience in the production of print and digital communications content and dissemination strategies
Proven ability to identify, gather, and prepare data-driven, human-centered stories for digital and print channels
Experience with public health communications, pharmaceuticals and/or supply chains preferred
Experience engaging with colleagues and other stakeholders across multiple projects to identify, align, and unify messaging tailored to various key audiences
Prior experience working on USAID-funded programs and/or understanding of USAID, including trends, audiences, and requirements and experience in the implementation of USAID-funded global projects . Familiarity with key concepts regarding design and delivery of USAID’s Collaborating, Learning, and Adapting (CLA) approach preferred
Strong working knowledge of online platforms and social media, and proven ability in applications such as Google Applications, WordPress, and Microsoft Office Suite applications including Word, Excel, and PowerPoint
Experience with photography and desktop publishing applications including Adobe Creative Suite are highly desired
Experience with design and implementation of effective learning activities with partners and clients, including understanding of adult learning principles, styles of learning, and principles of data/information presentation for effective understanding
Excellent verbal and written skills in English
Competencies
Superior interpersonal skills and a demonstrated capacity to establish clear and concise communication with team members across various technical and project teams, senior management, and partner organizations to deliver high-quality results
Demonstrated ability to develop and maintain strong, effective professional relationships and work well independently and as part of a team
Proven ability to facilitate collaboration and communication across multiple projects, ensuring consistent messaging and alignment with donor expectations
Understanding of core knowledge management principles on adopting, adapting, and applying knowledge to work more effectively
Demonstrated ability to coordinate
Ability to assess priorities, work gracefully under pressure with multiple deadlines, and manage projects through to their successful completion with attention to detail and quality
Strong multi-tasking, organizational, and time management skills
Experience and comfort with briefing and advising senior leaders
Demonstrated writing and editing skills
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.
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