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Customer Relationship Management Officer

Abay Logistics PLC
Full-time
On-site
Addis Ababa, Ethiopia
Abay Logistics PLC Vacancy Fresh Graduates 2024
Abay Logistics PLC aspires to become Ethiopia’s preferred 3rd Party Logistics Company by applying insights and delivering technologically innovative outcomes. We want to create sustainable growth for all businesses and society at large.

Currently the company currently engaged in Customs Clearance and (Transit), Freight forwarding and Shipping Agency. In the near future, we will start a new business line. Our company currently wants to employ very competitive and energetic junior staffs on the following vacant positions for the new business line;


Position: Customer Relationship Management

Education: Bachelor of Art Degree   in Business Management or Marketing or Economic and related.

Experience: Fresh graduate /Two years of total work Experience in Similar and related Business companies.

Specific Duties and Responsibilities (but not limited to) 

  •  Handle all customers related issues
  • Sell company’s  services
  •  Process orders and transactions
  • Deliver information about a company’s offerings
  •  Provide proactive customer outreach
  •  Handle customer complaints
  •  Collect  and analyzing customer feedback
  • Respond to customer reviews
  • Tracking customer service KPIs and metrics
Competence

  •  Good interpersonal and communication skill
  •  strong research and strategic analysis skills
  • Business Intelligence
  •  Industry/market knowledge and expertise
  •  Customer Relationship Management
  •  Team Work
Term of employment: Permanent 

Location: Addis Ababa 

Deadline: Apr 5, 2024


How to Apply:

All interested candidates who meet the above criteria and wish to be considered are invited to submit their application with non-returnable comprehensive curriculum vitae (CV), a copy of credentials, and the names and addresses of three references within 10 days from the first date of this announcement to: info@abaylogistics.com Please refer the job Title for easy reference. Only those applicants who will qualify the minimum requirements are encouraged to apply. For additional information, you can reach us with +251 118 132182/83

NB
Only short-listed applicants will be invited for interview and or written exam