Desktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring customer satisfaction by resolving calls and collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center.
Desktop Support
Engineer primary responsibilities include diagnosing and resolving
hardware and software issues, providing analysis for various core
operating systems and platforms, and delivering support for approved
applications. The ideal candidate should possess 2-5 years of
experience in supporting Windows Desktop environments.
The scope of support
encompasses the Client Windows platform, encompassing desktop and
end-user technologies, collaboration tools, mobile technologies,
printing, as well as laptops and mobile devices. Additionally, this
role involves assisting with video conferencing, network and remote
access, and collaborating closely with the Service Desk to address
end-user break/fix issues and other support-related
functions.
Information Technology
of English Proficiency (Good written and verbal
communication skills and English B2 level)
Engineer or Support Technician.
Advanced knowledge of computer hardware systems, chip sets,
memory modules, and peripherals.
Knowledge of popular operating systems, software
applications, and remote connection systems: MS Windows, MS
office 365, Active Directory, SCCM, DHCP, VPN and others.
This job is closed.