Information Management Assistant (LAN/Helpdesk) at Embassy of United States of America
Salary: $12,764 Year
Deadline: April, 17/2024 (13 days left)
Overview
Hiring Path: Open to the public
Who May Apply/Clarification From the Agency:
- For USEFM - FS is 6. Actual FS salary determined by Washington D.C.
- All Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type: Permanent
Appointment Type Details: Indefinite subject to successful completion of the probationary period.
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The U.S. Mission in Addis Ababa/Ethiopia is seeking eligible and qualified applicants for the position of Information Management Assistant (LAN).
The work schedule for this position is: Full-time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required
Duties
- This position is directly supervised by the Information Technology Systems Manager. This is 1 of 4 tier 1 technical support positions at the Information Resource Management (IRM) Help Desk serving as the administrative and technical manager of post’s mobile programs. Facilitates in-person and email requests by providing tier-1 helpdesk support and technical direction to customers. Oversees all IRM my Services requests, including the creation and tracking of requests, providing daily ticket request status reports to IRM, as well as following up on requests to ensure timely action is being taken. Provides IRM-related check-in and check-out assistance to the Mission’s new arrivals and departees.
- When serving as the mobile program’s administrative and technical manager maintains inventory, configures, and issues all mobile devices including iPads, iPhones, SAMSUNG, SPYRUS, all kinds of laptops, and any other mobile devices. Serves as point of contact for all mobile-related questions and advises on areas of improvement and growth for the post’s mobile program. The position has no supervisory responsibility.
Qualifications and Evaluations
- EXPERIENCE:- Minimum of three years of customer service experience of which a minimum of two years of responsible experience in complex PC, Local Area Network (LAN) and Wide Area Network (WAN) environments is required.
Note: Please upload all copies of your work experience under 'other document'
- Education:- A Bachelor's degree in Computer Science, Management Information Systems, or Information Technology is required.
Evaluations:
LANGUAGE:-
- Level 3 (Good working knowledge) Speaking/Reading/Writing English is required. (This may be tested)
- Level 3 (Good Working knowledge) Speaking/Reading/Writing Amharic is required. (This may be tested)
SKILLS AND ABILITIES:-
- Pre-hire: Be able to maintain all LAN components, including operating systems, applications and utility software, cabling, and hardware such as network switches, PCs, printers, scanners, digital senders, card readers, hard disks, various interface cards, etc. The ability to lift moderately heavy equipment is required.
Note: Assessment Exam may be administered before the interview.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Benefits and Other Info
Benefits:
Agency Benefits:
- Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Addis Ababa, Ethiopia may receive a compensation package that may include health, separation, and other benefits.
- For EFMs, benefits should be discussed with the Human Resources Office.
- The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
How to apply
To apply for this position click the below apply button and click “Apply to this Vacancy” button on the incoming page