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Operations Agent

DHL
Full-time
On-site
Addis Ababa, Ethiopia

DHL Job Vacancy 2024

DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

DHL Global Forwarding Ethiopia is where you will drive IRR benefits realization and operational resilience by converting traditional “analog” business processes & practices to fully applying the IT renewal roadmap solutions, transform the country by the adoption of our digital technologies across the entire business including digital customer interaction and experience across the entire customer portfolio.

Position: Operations Agent

Education and experience:

  • Experience in working with customs clearance matters within the transportation, logistics or import/export industry
  • Degree in any field
  • Computer literate
  • Driving License is mandatory

Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met

Key Responsibilities

  • Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
  • Activate the contingency plan for any emergency or the occasional customer requirements
  • Assist in ensuring operational practices and procedures are carried out effectively
  • Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
  • Capture information – and make available to the Network – information required for a shipment, piece or handling unit at the service centre according to the standard procedures.
  • Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
  • Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
  • Process outbound material according to the latest processes and procedures
  • Arrange/attend physical inspections of shipments by authorities and record actions
  • Monitor the registration / license requirements for DHL Customs facilities

Place of Work: Addis Ababa

Deadline: Sept 12, 2024

How to Apply:

Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary