ERP Support Manager

Role purpose:

• The role requires a highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results.


• Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.

Key accountabilities and decision ownership:

·         Building processes and facilitating resolution of operational issues that may impede growth.

·         Proactively analyze performance data to identify immediate  and long term improvement opportunities

·         Participate in the design and high level modeling of  Enterprise systems

·         Manage problem and incident resolutions in liaison with technical and operations departments

·         Research on new trends on systems and advice the business on the best fit models

·         Inspire , up skill and grow  junior analysts in the team

·         Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.

·         Advice Management on resourcing needs, work structure and best fit for support

·         Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.

·         Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.

·         Liaise with all business support units including, Third party developers and Core networks design and Support teams to support the growth and sustainability

·         Monitor, track and understand industry trends and the factors that drive them.

§   Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools

§   Respond to end user queries and request for support.

§   Troubleshoot technical and non-technical challenges

§   Manage system capacity and anticipate user demands on resources

§   Work closely with the third party development teams to ensure that the requirements as documented are clearly understood and consult with the developers teams to validate design assumptions.

§   Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise

§   Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained

·         Manage interfaces to all other enterprise systems

Core competencies, knowledge and experience:

Business Competencies:

Working With Others

·         Consciously takes steps to make the most of every conversation/interaction

·         Identifies people’s needs, interests and motives to be able to influence the decisions they make

·         Communicates simply to excite and engage people

·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively

·         Builds and maintains strong relationships and networks

Operational Excellence

·         Targets effort and resources on high-value, high impact activity  

·         Focuses on achieving maximum performance and driving continuous improvement

·         Thinks about processes and problems cross-functionally and end-to-end

·         Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

·         Finds creative ways to exploit opportunities and solve problems

·         Takes risks and pushes what is possible

·         Experiments with unorthodox approaches

Business Know-how

·         Uses data and research to make decisions that are competitively and financially robust

·         Balances current and future needs

·         Thinks and acts like an owner of the business 

·         Acts in line with legal, regulatory, professional and ethical standards

Working With Change

·         Responds flexibly to changing situations

·         Manages the business and people aspects of change to drive performance

Project and Programme Management

·         Defines scope and deliverables in terms of time, cost, quality and business benefit 

·         Schedules activity and identifies resource needs, dependencies and synergies  

·         Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

Architecture and Design

·         Translates business and customer requirements into technology requirements

·         Defines architecture and design of systems and solutions to meet current and future business needs

Service and solution development

·         Develops systems, services and solutions to agreed specifications

Testing and Evaluation

·         Defines test cases and acceptance criteria based on user requirements

·           Reports and interprets test results  Assesses the effectiveness of tests and testing tools

Implementation and integration

·         Installs, configures, integrates and optimises systems, services and solutions

System, Service and Information Security

·         Implements best practice security measures to ensure the integrity and continuity of systems, services and information   Monitors security compliance

Optimisation

·         Monitors systems and services to identify performance issues 

·         Diagnoses problems to clarify faults and recommend solutions 

·         Restores systems and services to normal operation

·         Performs routine and non-routine maintenance to keep systems and services running  

·         Takes action to prevent and minimise the impact of incidents, and improve reliability

 

Working with partners

·         Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship.

Must have technical / professional qualifications:

·         A degree in IT, Mathematics or  Engineering (Telecommunications or Electrical & Electronic)

·         Intermediate Unix Certification required

·         Intermediate training on networking and security standards  e.g. CCNA or its Equivalent

·         Proficiency in programming languages including MSSQL, PL/SQL and Perl

·         Intermediate training on Database Administration essential (Preferably  Oracle and MS SQL)

• Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.

·         Experience with LAN/WAN Support  including Satellite and fiber communication

• Knowledge of  Mobile Network  core network systems,  Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks  is an added advantage

How To Apply

 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

 

The closing date for receiving applications is Thursday October 10,2024