Ethio Telecom New Vacancy Fresh Graduates 2024
Ethio telecom has got its current status since 29th November 2010 as a part of Ethiopia’s 2005/06 – 2009/10 GTP following the federal government’s decision to focus on improving telecom services, taking them as key to national development.
Consequently, the country’s telecom infrastructure and services have been transformed to world-class standards to facilitate the development of the country with a great paradigm shift in the improvement of the sector.
Ethio telecom is looking for young, energetic and customer focused professional to enhance its customer experience. Hence, young and competent graduates who are interested to work in the ever-growing telecom industry are invited to apply for the below job opening before the closing date.
Position: Contact Center Advisor
Qualification: BA Degree or Level V with COC in Management, Business Management, Business Administration, Marketing Management, Economics, Accounting & Finance, Financial Accounts Management, Business Information System, Management Information System and Accounting graduated since 2013 E.C.
Experience: Experience not required
Contact Center Advisor proficient in:
- Amharic
- Afaan Oromoo
- Af-Somali and
- Tigrigna
Required Transversal Competencies
- Being customer-oriented
- Ability to listen
- Communication skill (active listening, empathy, emotional intelligence, clarity)
- Problem solving skill (critical thinking, initiative to make decision, agility)
- Customer service skill (service orientation, conflict resolution, patience & flexibility)
- Stress Management, time Management and professionalism
- Team spirit and cross-cutting collaboration
Professional Competency
- Ethiotelecom product and service knowledge
- Knowledge of basic computer skills, working tools, processes & communication methods
- Knowledge of Customers and their Environment
- Know how to coach
- IT applications in the field.
Position Responsibility
- Actively work on the front-line activities, according to processes and procedures, providing professional and excellent customer service and satisfaction for customers, covering all the company products.
- Permanently propose improvements for tools and processes as a result of the daily experience, to improve the customer contacts efficiency/ quality according to the priorities set by the customers (service quality) and company`s needs (optimizing costs).
- Apply adapted process/tools/ services accordingly.
- Able to deliver efficient resolution to all customer’s request, complaints and inquiries contacts as per the service level agreement.
- Able to maintain a good and positive mind set, proper behavior, discipline and be punctual and regular to ensure that the departments objectives are attained, and company rules are respected.
- Prepare accurate individual reports about the front-line activity to ensure that targets are met and Keep the history of all the reports, to permanently learn and adapt from the experience.
- Propose (according to department policies and procedures) all required actions to permanently optimize the quality and productivity, and to resolve customers’ issues and complaints.
- Develop the skillset to foster positive relationships with all types of customers including those who may present challenges.
- Ensure that all confidential information pertaining to company and individual customer coming into one’s possession is not disclosed or revealed to unauthorized person or agency.
- Upon receiving a customer issue, log it in the trouble ticketing system or escalate with email, including all necessary details and share required information to customer as directed on the work instructions.
- Register/record each customer calling reasons accurately.
Language
- Reading, writing and speaking English and Amharic are mandatory for all positions.
- Willingness to handle calls in other languages based on the employee language proficiency and future company demand.
Application Tips:
- Applicants must have the required educational qualification.
- All Applicants are required to print the application confirmation page for successful registration.
- Any complaints regarding registration will not be entertained otherwise.
- Applicants who have applied with field of study not listed in the requirement will not be considered.
- If any applicant is found to apply or join ethio telecom with false information, it will lead to subsequent termination without prior notice any time discovered.
- Only short-listed applicants will be contacted via SMS.
- Female applicants are strongly encouraged to apply.
- Applicants who are more than 29 years of age are not eligible to apply.
Location: Addis Ababa
Vacancy Opening Date: 05-August-2024
Vacancy End Date: 12-August-2024
How to Apply:
How to Apply to Ethio Telecom Job Vacancy 2024?
Interested & qualified applicants can register online with the Apply button.