Information Technology (IT) Associate
Deloitte
Full-time
On-site
Addis Ababa Ethiopia
Company Description
About Deloitte
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has approximately 457,000 professionals all committed to becoming the standard of excellence of professional services firms.
Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises, and the public sector; with offices in Kenya, Tanzania, Uganda, Zambia, Malawi, and in the process of expanding our operations by re-opening an office in Ethiopia.
A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.
What impact will you make?
At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities while you thrive in a dynamic culture of inclusion, collaboration and high performance. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.
About the Department
As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:
PMO – Project Management Office
BMS – Business Management Services
SAP – Systems, Applications and Products
IAAS - Infrastructure as a service
BSASI – ATS Business Analysis
CAD - Centre of Application Development
USS – User Support Services
We are committed to empowering the Firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
Deloitte East Africa currently has an exciting opportunity for a dynamic individual to join our Internal Clients Services Department – Africa Technology Services (ATS) as an Information Technology (IT) Associate. This position will be based in Addis Ababa, Ethiopia.
Job Description
Main purpose of the job
The holder of this position will ensure that there is effective user support and customer service by providing technical support over the phone and in person and maintaining the smooth operation of the IT Infrastructure.
What you will do
Respond to questions from callers and walk-ins; remotely, staff, and faculty with technology problems in Deloitte offices;
Independently assists teams to deliver services within defined strategic objectives;
Actively works to address identified development areas;
Effectively use time, equipment, and resources;
Install commonly used software or assist users in installing the same;
Ensure antiviruses are up to date;
Assist in the training of users on commonly used software for utilities;
Ensure user laptops or PC’s have up to-date software patches and updates as agreed by ATS department;
Installation of basic hardware components such as PC and lap-top Network cards, Modems etc.;
Basic hardware and software trouble shooting skills of PC’s and Laptops;
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software;
Inform users on computer usage policies; and
Research innovation and trends related to business as directed by line for use in enhancement of service offerings to clients.
Qualifications
Required Qualifications and Experience
Bachelor’s Degree in IT, Computer Science, Engineering, Telecommunications, or relevant field;
2 Years Relevant Work Experience with knowledge in ITIL service operation processes; and
Professional qualification is an added advantage.
Additional Information
Technical competencies
Skilled in field with sound industry and business knowledge.
Demonstrated leadership skills.
Experienced in communication and implementation of strategy.
Proven ability to manage and execute projects.
Experienced in development and delivery of professional presentations.
Good report writing skills.
Good financial knowledge.
Behavioral competencies
Good communication skills, both written and verbal.
Interpersonal and relationship building skills.
Client delivery focus.
Adaptable.
Focus on quality and awareness of risk.
Problem solving ability.
Displays business acumen.
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact.
Influence - Actively focuses on developing effective communication and relationship-building skills.
Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track.
Strategic direction - Understands how their daily work contributes to the priorities of the team and the business.
Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements, please visit our website and apply online:
Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing Date: 28 November 2024
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful
Don’t provide your bank or credit card details when applying for jobs.
It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.
About Deloitte
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has approximately 457,000 professionals all committed to becoming the standard of excellence of professional services firms.
Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises, and the public sector; with offices in Kenya, Tanzania, Uganda, Zambia, Malawi, and in the process of expanding our operations by re-opening an office in Ethiopia.
A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.
What impact will you make?
At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities while you thrive in a dynamic culture of inclusion, collaboration and high performance. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.
About the Department
As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:
PMO – Project Management Office
BMS – Business Management Services
SAP – Systems, Applications and Products
IAAS - Infrastructure as a service
BSASI – ATS Business Analysis
CAD - Centre of Application Development
USS – User Support Services
We are committed to empowering the Firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
Deloitte East Africa currently has an exciting opportunity for a dynamic individual to join our Internal Clients Services Department – Africa Technology Services (ATS) as an Information Technology (IT) Associate. This position will be based in Addis Ababa, Ethiopia.
Job Description
Main purpose of the job
The holder of this position will ensure that there is effective user support and customer service by providing technical support over the phone and in person and maintaining the smooth operation of the IT Infrastructure.
What you will do
Respond to questions from callers and walk-ins; remotely, staff, and faculty with technology problems in Deloitte offices;
Independently assists teams to deliver services within defined strategic objectives;
Actively works to address identified development areas;
Effectively use time, equipment, and resources;
Install commonly used software or assist users in installing the same;
Ensure antiviruses are up to date;
Assist in the training of users on commonly used software for utilities;
Ensure user laptops or PC’s have up to-date software patches and updates as agreed by ATS department;
Installation of basic hardware components such as PC and lap-top Network cards, Modems etc.;
Basic hardware and software trouble shooting skills of PC’s and Laptops;
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software;
Inform users on computer usage policies; and
Research innovation and trends related to business as directed by line for use in enhancement of service offerings to clients.
Qualifications
Required Qualifications and Experience
Bachelor’s Degree in IT, Computer Science, Engineering, Telecommunications, or relevant field;
2 Years Relevant Work Experience with knowledge in ITIL service operation processes; and
Professional qualification is an added advantage.
Additional Information
Technical competencies
Skilled in field with sound industry and business knowledge.
Demonstrated leadership skills.
Experienced in communication and implementation of strategy.
Proven ability to manage and execute projects.
Experienced in development and delivery of professional presentations.
Good report writing skills.
Good financial knowledge.
Behavioral competencies
Good communication skills, both written and verbal.
Interpersonal and relationship building skills.
Client delivery focus.
Adaptable.
Focus on quality and awareness of risk.
Problem solving ability.
Displays business acumen.
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact.
Influence - Actively focuses on developing effective communication and relationship-building skills.
Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track.
Strategic direction - Understands how their daily work contributes to the priorities of the team and the business.
Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements, please visit our website and apply online:
Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing Date: 28 November 2024
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful
Don’t provide your bank or credit card details when applying for jobs.
It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.