IT Support Specialist

SUMMARY OF THE ROLE

As IT Support Specialist you will ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day-to-day operations for penguins in the local company.

This position will be based in Adama, Adama Industial Park and will report to the Finance Manager.

Responsibilities:

• Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage

• To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.

• Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.

• Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.

• Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring

• Run improvement initiatives locally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

Qualifications

• Bachelor's Degree in Computer Science or relevant field

• 2 -3 years of work experience in a related field

• Proficiency in English is required.

Competencies we look for

• acts on own initiative, makes things happen and accepts responsibility for the results
• adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty
• demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Ethiopia Paint Manufacturing PLC

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

23.12.2024

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

As a 100% subsidiary under Jotun Group, Jotun Ethiopia Paint Manufacturing PLC. was established in 2020. It has since become one of the fastest growing company within MEIA (Middle East India and Africa) Region. By investing in an advanced paint production plant, and building a highly competent and motivated team locally, we aim to strengthen Jotun’s leading position in Ethiopia as well as in East Africa, through our very ambitious market development plans which are focusing on Quality, Profitability, Innovation and Corporate Values.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!