Job Summary
We are currently seeking a friendly and professional receptionist to be the welcoming face of our company. The ideal candidate will be the first contact of our clients, visitors and other guests and provide a front desk reception service greeting visitors, answering phone calls, and providing general administrative support to ensure smooth operations.
He/ She acts as the central information point for the organization and needs therefore to be confident and an engaging communicator who makes sure inspirational service is delivered at the reception.
MAIN ROLES AND RESPONSIBILITIES (not limited to):
● Greet clients, visitors, and employees with a warm and welcoming demeanor.
● Handle incoming calls, direct them to the appropriate department, and take messages when necessary.
● Monitor visitor access and maintain security awareness
● Maintain the reception area clean and inspiring
● Distribute & dispatch all incoming and outgoing letters respectively
● Provide general administrative and clerical support
● Control inventory relevant to reception area
● Book and maintain meeting rooms’ diaries
● Collect insurance reimbursement claims and submit them to the insurance office.
● Support to manage office equipment and infrastructure to ensure a well-running office and reception operation
● Carry out administration tasks as required to support all departments, as assigned by the immediate supervisor
QUALIFICATIONS AND REQUIRED SKILLS:
● Bachelor’s degree in Business Administration, Hotel and Tourism Management, or other related fields.
● 2 or above years of experience as a Receptionist, Customer Service Manager and other related roles.
● Demonstrate excellent interpersonal skills.
● Being culture sensitive in dealing with customers, visitors and employees and other guests
● Good command of spoken and written English and Amharic languages. Additional knowledge of language is a plus.