Role purpose:
The position holder shall Develop and maintain end to end Technical Solutions that enable Safaricom to achieve its mission, vision and values systematically through effective facilitation across multiple technical and commercial stakeholders and the development of end to end Sales & Distribution Systems.
The main duties are:
Key accountabilities and decision ownership:
Leadership:
• Lead the development of end to end solution designs
• Partner with senior commercial and technical stakeholders to ensure effective prioritisation of initiatives
• Oversee implementation of SnD & PreTups solutions to ensure conformance to design and requirements
Engagement:
• Partner with commercial stakeholders.
• Partner with vendor teams
• Clear communication of solution design, risks, quantified technical debt and alternative approaches
Implementation Support:
• Translation of business requirements into practical, achievable and effective solutions.
• Development of solutions that consider industry and domain best practices
• Development of solutions that align to Vodacom, Vodafone and Safaricom best practices and governance requirements (e.g. Security, ISO, SOX compliance)
• Development of clear solutions artefacts that aid delivery teams in understanding integration needs, functionality requirements, capacity plans and associated ongoing support.
• Regular reviews of technical deliverables (incl. functional specs, manuals, test cases, delivery timelines, technical issues) to ensure adherence to the solution design.
Key performance indicators:
Time to Market: The SnD Lead function must adhere to strict delivery timelines.
Continual Support – Stakeholder feedback will be important to ensure that commercial teams are delivered the best possible product or service based on current capabilities, while technical teams must be clear on roles and responsibilities as well as the technical requirements to deliver the required products and services.
Positive feedback is required from all commercial and technical stakeholders on all projects.
System Availability: High availability is expected on SnD and PreTups. Any downtimes (planned / incidents) should be minimized with fast resolution.
Core competencies, knowledge and experience:
Business Competencies:
Working With Others
· Consciously takes steps to make the most of every conversation/interaction
· Identifies people’s needs, interests and motives to be able to influence the decisions they make
· Communicates simply to excite and engage people
· Pro-actively adapts own style and approach to build rapport, and work with others more effectively
· Builds and maintains strong relationships and networks
· Able to work effectively across commercial, technology and related domains such as legal and regulatory, supply chain.
Operational Excellence
· Focuses on achieving maximum performance and driving continuous improvement and system availabilty.
· Thinks about processes and problems cross-functionally and end-to-end .
· Uses knowledge of products, technology, process, systems and policy to solve problems
· Support market rollout and end users.
Creativity and Innovation
· Finds creative ways to exploit opportunities and solve problems
· Takes risks and pushes what is possible
· Experiments with unorthodox approaches
Business Know-how
· Uses data and research to make decisions that are competitively and financially robust
· Balances current and future needs
· Thinks and acts like an owner of the business
· Acts in line with legal, regulatory, professional and ethical standards
Working With Change
· Responds flexibly to changing situations
· Manages the business and people aspects of change to drive performance
Project and Programme Management
· Defines scope and deliverables in terms of time, cost, quality and business benefit
· Schedules activity and identifies resource needs, dependencies and synergies
· Evaluates progress, mitigates risks and addresses issues.
· Manages budgets to deliver value to the business.
Functional Competencies:
Architecture and Design
· Translates business and customer requirements into technology requirements
· Understands architecture and design of systems and implements solutions to meet current and future business needs
Service and solution development.
· Develops systems, services and solutions to agreed specifications
Implementation and integration
· Installs, configures, integrates and optimises systems, services and solutions
System, Service and Information Security
· Implements best practice security measures to ensure the integrity and continuity of systems, services and information Monitors security compliance
Optimisation
· Monitors systems and services to identify performance issues
· Diagnoses problems to clarify faults and recommend solutions
· Restores systems and services to normal operation
· Performs routine and non-routine maintenance to keep systems and services running
· Takes action to prevent and minimize the impact of incidents, and improve reliability
Must have technical / professional qualifications:
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Thursday October 11,2024