Role purpose:
The position holder shall Develop and maintain end to end Technical Solutions that enable Safaricom to achieve its mission, vision and values systematically through effective facilitation across multiple technical and commercial stakeholders and the development of end to end customer registration system.
The main duties are:
•Lead technical delivery of EKYC solutions through effective translation of business requirements into technical solution designs and implement solutions.
•Work with commercial and technical stakeholders throughout the SDLC/PDLC to ensure common understanding of needs, current and future capability as well as associated compromises.
•Lead operational excellence for EKYC system support.
•Oversee key deliverables and activities around vendor management.
•Work with teams to ensure that all technical and commercial compromises are dealt with in a way that minimizes technical debt whilst maintaining BAU delivery.
Partner with senior commercial and technical stakeholders to ensure effective prioritisation of initiatives
•Oversee implementation of Ekyc solutions to ensure conformance to design and requirements
Engagement:
•Partner with commercial stakeholders.
•Partner with vendor teams
•Clear communication of solution design, risks, quantified technical debt and alternative approaches
Implementation Support:
•Translation of business requirements into practical, achievable and effective solutions.
•Development of solutions that consider industry and domain best practices
•Development of solutions that align to Vodacom, Vodafone and Safaricom best practices and governance requirements (e.g. Security, ISO, SOX compliance)
•Development of clear solutions artefacts that aid delivery teams in understanding integration needs, functionality requirements, capacity plans and associated ongoing support.
•Regular reviews of technical deliverables (incl. functional specs, manuals, test cases, delivery timelines, technical issues) to ensure adherence to the solution design.
Key performance indicators:
Time to Market : The EKYC lead function must adhere to strict delivery timelines. Continual Support – Stakeholder feedback will be important to ensure that commercial teams are
•Identifies people’s needs, interests and motives to be able to influence the decisions they make
•Communicates simply to excite and engage people
•Pro-actively adapts own style and approach to build rapport, and work with others more effectively
•Builds and maintains strong relationships and networks
•Able to work effectively across commercial, technology and related domains such as legal and regulatory, supply chain.
Operational Excellence
•Focuses on achieving maximum performance and driving continuous improvement and system availability.
Partner with senior commercial and technical stakeholders to ensure effective prioritization of initiatives
•Oversee implementation of Ekyc solutions to ensure conformance to design and requirements
Engagement:
•Partner with commercial stakeholders.
•Partner with vendor teams
•Clear communication of solution design, risks, quantified technical debt and alternative approaches
Implementation Support:
•Translation of business requirements into practical, achievable and effective solutions.
•Development of solutions that consider industry and domain best practices
•Development of solutions that align to Vodacom, Vodafone and Safaricom best practices and governance requirements (e.g. Security, ISO, SOX compliance)
•Development of clear solutions artefacts that aid delivery teams in understanding integration needs, functionality requirements, capacity plans and associated ongoing support.
•Regular reviews of technical deliverables (incl. functional specs, manuals, test cases, delivery timelines, technical issues) to ensure adherence to the solution design.
Must have technical / professional qualifications:
•Degree in Science/computer science/Engineering/Business related.
•Certification in ITIL4/ITL3
•At least 2 years of broad technical background inclusive of databases, applications, Infrastructure, cloud, development , enterprise architecture, solutions architecture and system design experience
•At least 2 years' experience as a developer, systems engineer or delivery lead.
•A methodical approach with proven experience designing and delivering complex technical roadmaps.
•Understanding of working with 3rd party suppliers
•Strong business acumen and mindset.
•Ability to persuade stakeholders and to champion effective techniques through delivery.
•Ability to drive initiatives without any formal authority in an ambiguous environment.
•Ability to guide/teach others in architecture principles
•Working knowledge of all Technical domains in telecoms including VAS, Charging, CRM and Digital Services
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Thursday, 2th February 2025, 5:30 pm.