L

Services Solution Manager

L07
Full-time
On-site
Addis Ababa, Ethiopia

Description

Come create the technology that helps the world act together
 


Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you’ll be part of


Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).


Family Description

Pre-Sales (PS) Job Family works closely with sales team to work out offers for products, services, and solutions. Covers the identification of new business opportunities and draws on technical expertise. Jobs in this Job Family can influence and impact customer's buying decision and are accountable for achieving sales results. They work with external clients to understand their specific business needs and provide customised support. PS also contains the presentation and discussion of possible products, services, and solutions with internal (multi-product) and external customers. Note: population would be under the sales incentive plan.

Subfamily Description

Sales Development & Solutioning (SDS) comprises the provision of pre-sales support / expertise to sales team in their sales efforts. Covers a specialised knowledge of technical products, services, or solutions in a single or suite of offerings. Contains delivery of in-depth presentations and demonstrations to clients and sales representatives as well as the identification of new businesses focusing on future technologies and the setting of strategies to develop new business opportunities. Comprises driving of Nokia's solutions across business groups as well as positioning and selling of Nokia's solutions to customers in coordination with sales and / or presales teams through a consultative selling approach. Covers engagement with external clients in defining and formulating their business strategies. Comprises understanding of customer's business model and long term investment planning in order to provide customized support.



 Requirements:



  • Typically 10+ yrs RAN Product and Rollout experience

  • Knowledge of Nokia MN product portfolio (AirScale RAN/Controllers, Power Systems, Network Management, SON, Microwave)

  • Solutioning & Pre-sales experience in telecoms vendor (Nokia, Ericsson, Huawei, ZTE)

  • Familiar with all RAN technologies and architecture differences (2G to 5G)

  • Services Solution Design, Costing & Sign-off


Services knowledge/experience:



  • Deploy: PMS (PM, TPM, CPM, H&S), TI (RAN & NMS HW/SW), Site surveys, Acceptance

  • NPO

  • Care: HWS, SWS, Training, Spares

  • Logistics

  • Procurement: IRM, subcons

  • CW, SAQ


 


For Ethiopian Nationals only. 



Responsibilities



• Creates offerings for services solutions across all MN domains. 

• Actively supports customer engagement. 

• Direct interface with customers and development teams.

• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.

• Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organisational unit.

• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.

• Often leads functional teams with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.
 



Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Has cross-cultural knowledge and global mindset. Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.


 


Nokia is committed to inclusion and is an equal opportunity employer


 


Nokia has received the following recognitions for its commitment to inclusion & equality:


  • One of the World’s Most Ethical Companies by Ethisphere 
  • Gender-Equality Index by Bloomberg 
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

 


At Nokia, we act inclusively and respect the uniqueness of people. 


 


Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. 


We are committed to a culture of inclusion built upon our core value of respect. 


 


 


Join us and be part of a company where you will feel included and empowered to succeed.